It’s what builds 50-year marriages, strong families, resilient communities, innovative teams and successful companies.
When people trust one another they work harder, share their ideas more, speak up when they see problems and make personal sacrifices for the bigger picture.
We often talk about trust being built over time – one little pebble or rock on top of another until we have a solid mountain.
When we talk about losing trust, we usually see it as one moment that destroys all that hard work – an earthquake which splits the mountain in two.
More often, trust is lost the same way it’s gained – one little pebble rolling off the mountain at a time until there’s nothing left but dust.
All our words and actions matter. Handle them carefully.