Rock Star Customer Service
We’ve all heard of those companies that create experiences for their customers that go beyond normal business. The manner in which their customers interact and speak of them often leads to them being given “cult status”. Their followers are fanatics; taking any opportunity to show their adoration, speak passionately about their mission, and defend intensely.
A fundamental truth exists; we are in business to take care of the customer. Great businesses know this is their competitive advantage and with competition so stiff in business today, the client knows this as well. We have flexibility and responsiveness on our side. And yet we are plagued with stories of horrendous service that exists every day.