The strength of a brick wall comes not from the bricks that are used to build it, but from the mortar that keeps them together. The mortar keeps the bricks stable. It keeps them from rubbing against one another and causing friction that will wear them away. When walls fall down before their time, it usually has nothing to do with the bricks, but because the mortar was not applied properly.
The common misconception is that two brains are better than one, but if two people can’t stand to work together, it doesn’t matter how smart they are, their results will be mediocre. The people in your organization are the bricks in your wall. The relationships they forge with one another are the mortar that keeps your organization strong. When the focus of the relationships is on trust and understanding, the organization becomes resilient and successful. When people are focused on connecting and building attachments to one another, they will share ideas and concerns, contribute to one another’s thinking and feel safe giving honest feedback that helps the organization grow.