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MONTH 11: STEPPING UP TO CONFLICT
Mountains, gold and mediocrity

Conflict – one of the most dreaded words in life. Conflict gets a bad rap in most teams because people don’t know how to handle it correctly. Most times we’re happy if we come out of it with just a few bumps and bruises. Because of this, it can be hard to believe that conflict is not only a normal part of healthy teams but is a vital element to a successful team and doesn’t have to be negative. In this video, you will learn what it takes to turn conflict into something that moves the team forward and strengthens relationships and trust.

YOUR TAKEAWAY ASSIGNMENT

Conflict becomes scary when we see only the negative side. When we participate in healthy conflict, it becomes easier to see the benefits that conflict can have for the team. Your assignment this week is to complete the worksheet below to start changing your perspective of negative situations.

Google for Good (PDF)


MONTH 11: BECOMING A CONFLICT PRO
Diamonds, the Hulk and safe words

By now you should understand how important conflict is and how you can embrace it as a positive in the workplace. However, seeing conflict in a positive light and being able to handle it in a way that benefits you and your team are two different things. You need to learn the skills to handle conflict like a pro, particularly fierce conversations. In this video, you will learn important tips and skills to overcome your natural inclination to view conflict as a bad thing to ones that helps you.

YOUR TAKEAWAY ASSIGNMENT

To become a pro at conflict, it means having to put ourselves in situations where we have fierce conversations. Even when a fierce conversation doesn’t go the way we want it to, we can still learn valuable information for the future. Fill in the worksheet below to examine fierce conversations from your past and the lessons you learned.

Fierce Conversations (PDF)


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